sx6s Privacy Policy

This Privacy Policy ("Policy") describes how sx6s ("sx6s", "the Platform", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of users ("Player", "User", "you") who access or register on the sx6s website at https://sx6s.io.

This Policy applies to all personal data processing activities carried out by sx6s in connection with the operation of the platform, including account registration, identity verification, payment processing, customer support, responsible gaming monitoring, and marketing communications.

This Policy should be read alongside the sx6s Terms and Conditions, which are available at /terms-conditions, and the Responsible Gaming Policy at /responsible-gaming. Together, these documents form the complete framework governing your relationship with sx6s.

sx6s is an online betting and casino platform operating at https://sx6s.io and serving players primarily across Bangladesh, including Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar. The platform supports both Bangladesh Taka (BDT) and Indian Rupees (INR), positioning sx6s as a cross-border South Asian betting destination.

For the purposes of this Privacy Policy, sx6s is the data controller — meaning that we determine the purposes and means of processing your personal data. Where we engage third-party service providers to process data on our behalf, those providers act as data processors and are bound by contractual obligations that align with the standards described in this Policy.

For all privacy-related enquiries, you may contact us at [email protected] with the subject line "Privacy Enquiry".

sx6s collects the following categories of personal data in connection with your use of the platform:

• Identity Data: Full legal name, date of birth, National Identity Card (NID) number or passport number, and a photograph from a government-issued identity document. This data is required for KYC (Know Your Customer) verification as described in the Terms and Conditions.
• Contact Data: Bangladesh mobile phone number, email address, and residential district or city within Bangladesh. This data is required to create and manage your account.
• Financial Data: Details of the payment methods you use to deposit and withdraw funds, including bKash wallet numbers, Nagad numbers, Rocket numbers, Upay details, Dutch-Bangla Bank or other bank account references, and transaction records in BDT or INR. We do not store full card numbers for Visa or Mastercard transactions — these are handled by our payment processing partners using tokenisation.
• Gaming and Betting Data: Your complete betting history across all sports markets (including cricket BPL, Bangladesh Tigers internationals, IPL, T20 World Cup), casino game session data (including games from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), slots play records, and all financial transactions within the gaming environment.
• Technical and Device Data: IP address, device identifier, browser type and version, operating system, screen resolution, session start and end timestamps recorded in Bangladesh Standard Time (BST, UTC+6), and geolocation data derived from your IP address.
• Communications Data: The content of any live chat session, email exchange, or support ticket you raise with the sx6s customer service team, including any attachments you provide.
• Responsible Gaming Data: Records of any deposit limits, session time limits, cooling-off periods, or self-exclusion requests you have made via your account dashboard.
• Marketing Preference Data: Your opt-in or opt-out status for promotional communications, your participation history in bonus offers, and your stated preferences for promotional types (e.g., cricket bonuses, casino welcome offers).

sx6s collects personal data through the following means:

• Direct submission by you: When you register an account, complete KYC verification, make a deposit, request a withdrawal, contact customer support, or update your account settings, you provide data to us directly.
• Automated collection during platform use: When you browse the sx6s website, log in to your account, or use any game or betting feature, our servers automatically record technical and usage data including your IP address, device data, and session activity.
• Cookies and similar technologies: sx6s uses cookies and similar tracking technologies to maintain session state, remember your preferences, and collect analytics data. See Section 9 for a detailed explanation of our cookie practices.
• Third-party sources: In some cases, we may receive identity verification data from third-party KYC service providers who cross-reference the documents you submit against official records. We may also receive fraud risk signals from payment processors when you make a deposit or withdrawal.

sx6s uses your personal data for the following purposes:

• Account management: Creating and maintaining your sx6s account, processing your login, managing your account balance, and enabling you to use all features of the platform.
• Payment processing: Processing BDT and INR deposits via bKash, Nagad, Rocket, Upay, and bank transfer; processing withdrawal requests to your verified payment method; maintaining transaction records as required by financial regulation.
• Identity verification and KYC compliance: Verifying that you are who you claim to be, confirming that you meet the 21+ age requirement, and maintaining KYC records in accordance with anti-money laundering obligations.
• Fraud and security: Detecting and preventing fraud, money laundering, collusion, match-fixing, and other prohibited activities as defined in the Terms and Conditions. Monitoring unusual account behaviour and protecting the integrity of the platform.
• Customer support: Responding to your enquiries, resolving disputes, and providing assistance with account, payment, or gaming issues via live chat, email, or WhatsApp.
• Responsible gaming: Monitoring your gaming patterns for signs of problem gambling and enabling you to apply self-imposed limits, cooling-off periods, or self-exclusion through your account dashboard.
• Platform improvement: Using aggregated, anonymised analytics data to understand how the platform is used, identify technical issues, and improve the user experience for players across Bangladesh.
• Marketing and promotions: Sending you promotional offers, bonus notifications, and event-based promotions (such as BPL season offers, Eid promotions, or Pohela Boishakh specials) where you have opted in to receive such communications. You may withdraw this consent at any time by updating your account preferences or contacting support.
• Legal and regulatory compliance: Maintaining records required by anti-money laundering regulations, responding to lawful requests from competent authorities, and cooperating with investigations where required by applicable law.

sx6s processes your personal data under the following legal bases:

• Contractual necessity: Processing that is necessary to provide the sx6s service to you under the Terms and Conditions — including account creation, payment processing, game provision, and customer support.
• Legal obligation: Processing that is required to comply with applicable anti-money laundering laws, KYC regulations, and other mandatory legal requirements applicable to online gaming operations.
• Legitimate interests: Processing carried out for purposes that are in the legitimate interests of sx6s or our players, provided those interests are not overridden by your privacy rights. This includes fraud prevention, platform security, responsible gaming monitoring, and anonymised analytics.
• Consent: Processing carried out on the basis of your freely given, specific, and informed consent — specifically, the sending of marketing communications and promotional offers. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

sx6s shares your personal data only in the circumstances described below. We do not sell, rent, or trade personal data with any third party.

• Payment service providers: We share your financial data (wallet numbers, transaction amounts) with payment partners — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — solely to process your deposit and withdrawal transactions. These providers are contractually prohibited from using your data for any other purpose.
• Game software providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive your player ID and session data to authenticate your game sessions and maintain fair play records. They do not receive your full identity or payment details.
• KYC verification services: Third-party identity verification providers may cross-reference your submitted identity documents against official records to complete the KYC process. These providers are bound by strict data processing agreements.
• Regulatory and law enforcement authorities: sx6s will disclose personal data to competent authorities where required by applicable law, including responses to lawful court orders, anti-money laundering investigations, and fraud reporting obligations. We will notify you of any such disclosure where we are legally permitted to do so.
• Fraud prevention agencies: We may share risk signals with industry fraud prevention networks to protect the integrity of the platform and the broader online gaming industry.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of sx6s's business, personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and your rights will be preserved.

Some of the third parties with whom sx6s shares data — in particular, game software providers such as Pragmatic Play, Evolution Gaming, and NetEnt — operate their technical infrastructure in jurisdictions outside Bangladesh. When personal data is transferred internationally in connection with your use of the sx6s platform, we ensure that appropriate safeguards are in place.

These safeguards include contractual protections in our agreements with all third-party processors, ensuring they are bound to handle your data to a standard equivalent to that described in this Policy. We select international partners whose data security practices meet or exceed internationally recognised standards.

By registering an account on sx6s, you acknowledge that your personal data may be processed on servers located outside of Bangladesh in connection with the services described in this Policy. If you have specific questions about where your data is stored or processed, please contact us at [email protected].

sx6s uses cookies and similar tracking technologies on the platform. A cookie is a small text file placed on your device by a website when you visit it. The following types of cookies are used on sx6s:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during your betting or gaming session. The platform cannot operate without these cookies and they cannot be disabled.
• Functional cookies: Remember your preferences such as your preferred currency (BDT or INR), display settings, and recently visited game sections. Disabling these cookies may affect your experience but will not prevent you from using the platform.
• Analytics cookies: Collect aggregated, anonymised data about how users navigate the sx6s platform, which pages are most visited, and where technical issues occur. This data is used solely to improve the platform experience and is not linked to your identity.
• Marketing cookies: Where you have consented to receive promotional communications, marketing cookies help us understand which promotions are relevant to you and measure the effectiveness of our campaigns. You may withdraw consent for marketing cookies at any time via your account preferences.

Most web browsers allow you to control cookies through your browser settings. Blocking all cookies may impair the functionality of the sx6s platform, particularly features that require session authentication. For full instructions on managing cookies in your browser, refer to your browser's help documentation.

sx6s retains personal data for as long as is necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. The specific retention periods applicable to each data category are as follows:

• Identity and KYC data: Retained for the lifetime of your account and for a minimum of 5 years following account closure, in accordance with anti-money laundering record-keeping obligations.
• Financial transaction data: Retained for a minimum of 5 years following the date of each transaction, in accordance with financial regulatory requirements.
• Gaming and betting history: Retained for the lifetime of your account and for 2 years following account closure, for the purposes of dispute resolution and responsible gaming monitoring.
• Customer support communications: Retained for 2 years following the resolution of the relevant support interaction.
• Technical and device data (IP logs, session logs): Retained for 12 months from the date of recording, unless extended by a specific fraud or security investigation.
• Marketing preference data: Retained until you withdraw consent or close your account, whichever is earlier.

Following the expiry of the applicable retention period, personal data is either securely deleted or irreversibly anonymised so that it can no longer be attributed to a specific individual.

As a registered user of sx6s, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request".

We will respond to all verified data rights requests within 30 days. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it within the initial 30-day window. We may need to verify your identity before processing a request to ensure your data is not disclosed to an unauthorised party.

sx6s is strictly an adult platform. Players must be at least 21 years of age to register an account and use any service offered on the platform, including sports betting, live casino, slots, and all other game categories.

We do not knowingly collect personal data from individuals under the age of 21. All accounts are subject to KYC verification to confirm that the registered user meets the minimum age requirement. Where we discover or have reasonable grounds to suspect that an account has been registered by a person under 21, that account will be immediately suspended, all funds will be frozen pending investigation, and the personal data associated with the account will be handled in accordance with applicable law.

If you believe that a minor may have registered an account on sx6s, please contact us immediately at [email protected] with the subject line "Minor Account Report". We take the protection of minors from gambling harm with the utmost seriousness.

sx6s implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the sx6s platform is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser's address bar when using the platform.
• Encrypted data storage: Personal and financial data stored on sx6s servers is encrypted at rest using AES-256 encryption. Encryption keys are managed separately from the encrypted data.
• Access controls: Access to personal data is restricted to authorised sx6s personnel whose roles require it. All internal access is subject to role-based access controls and is logged and audited regularly.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA on their sx6s accounts to add an additional layer of login security beyond their password.
• Fraud monitoring: Automated systems monitor account activity in real time for patterns indicative of fraud, account takeover, or money laundering. Suspicious activity triggers immediate review by our security team.
• Penetration testing: sx6s engages independent security professionals to conduct regular penetration testing of the platform to identify and remediate vulnerabilities before they can be exploited.
• Incident response: sx6s maintains a documented data breach response plan. In the event of a confirmed data breach that poses a risk to your rights, we will notify affected users promptly and take all necessary steps to contain and remediate the incident.

Notwithstanding the above measures, no system is entirely immune from security threats. You are responsible for maintaining the confidentiality of your sx6s account password and for ensuring that your device is protected by appropriate security software. If you suspect that your account has been compromised, please contact our support team immediately via live chat or at [email protected].

The sx6s website may contain references to third-party services — for example, links to the websites of payment providers such as bKash or Nagad, or to game providers such as Pragmatic Play or Evolution Gaming — in the context of describing available services on the platform. If you navigate away from sx6s to any third-party website, please be aware that those websites operate under their own privacy policies, which sx6s has no control over and takes no responsibility for.

We strongly encourage you to review the privacy policy of any third-party website you visit before providing any personal information. The inclusion of a reference to a third-party service on the sx6s platform does not constitute an endorsement of that party's privacy practices.

sx6s reserves the right to update or revise this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. The revised Policy will be published at https://sx6s.io/privacy-policy with an updated effective date displayed at the top of the document.

Where a change to this Policy materially affects the way we process your personal data or reduces your rights in any way, we will notify you by email to the address registered on your account at least 14 days before the change takes effect. We will also display a prominent notice on the sx6s platform during this notice period.

Your continued use of the sx6s platform after the effective date of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any changes to this Policy, you may close your account by contacting our support team before the effective date of the revision.

If you have any questions, concerns, or complaints about this Privacy Policy or the way sx6s handles your personal data, please contact our Data Privacy team using the details below. We are committed to addressing all privacy enquiries promptly and transparently.

• Email: [email protected] — Subject line: "Privacy Enquiry" or "Data Rights Request"
• Live Chat: Available 24/7 inside your sx6s account dashboard
• WhatsApp: +880 1700 000000 (plain text only, not a clickable link)
• Response time: We aim to acknowledge all privacy enquiries within 2 business days and provide a full response within 14 business days.

If you are dissatisfied with our response to your privacy concern, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. sx6s will cooperate fully with any such authority in the investigation of a complaint.